The United app puts valuable travel information in the palm of your hand.
Leisure and business travelers flying with United Airlines who require real-time trip management and self-service tools.
United AirlinesUpdated Feb 2026
Executive Summary
The United Airlines app is a comprehensive travel management platform that covers the entire passenger lifecycle from booking to arrival. It positions itself as a tech-forward leader in the Travel category, emphasizing self-service and real-time transparency. Its primary value proposition lies in reducing travel anxiety through persistent updates and high-speed connectivity, specifically targeting MileagePlus members to drive ecosystem loyalty.
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Key Features
High-speed inflight connectivity available on select flights, offered free to MileagePlus members.
Real-time updates on boarding progression, flight status, and gate info visible on the lock screen.
Ability to talk, text, or video chat with a live agent for customer service inquiries during travel.
A centralized hub to manage travel requirements and documentation.
User Sentiment
High confidence · 99 reviewsTop Praises
easy check in. Great service.
smooth check in via the App
not only says when plane is boarding but whether you still have time based on Group number.
Top Complaints (Impact Areas)
The app constantly freezes on my iPhone 14 Plus
app constantly “freezes” and won’t let me select any of the buttons.
contains so many advertisements and offers that finding the right button to press... is very difficult
Monetization Intel
Model: free
Monetization is indirect, driven by flight bookings, ancillary sales (bags, snacks), and incentivizing MileagePlus loyalty program sign-ups through perks like free Wi-Fi.
App Store Performance
| Category | Chart | Rank | Change |
|---|---|---|---|
| Travel | Free | #9 | 2 |
| Overall | Free | #93 | 4 |
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